Supervisor

0 - 1 Years
Coimbatore

Job Description

  • Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
  • Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
  • Answering agent questions regarding best practices or difficult calls.
  • Identifying operational issues and suggesting possible improvements.
  • Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
  • Preparing reports and analyzing data to assist management as they determine call center goals.
  • Working with other supervisors and management team members to support agents and maximize customer satisfaction.
  • Note : Male candidate only
  • Benifits : Accommdation Free

Salary: INR 90,000 - 1,00,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Telecalling/Telemarketing Executive

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:B.A - Any Specialization, BCA - Computers, B.B.A / B.M.S - Management

Company Profile

Sisco Jobs

"Sisco Jobs was incorporated in 2007, we are one of the fastest growing HR Service providing companies in India with a national presence through a network of strategic alliances, sourcing professionals to various organizations, enriching their human capital and enabling individuals to optimize their career choices. Sisco Jobs is specialized in Recruitment services, Training, People development programs and Temporary work force solutions."
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Contact Company:Sisco Jobs

Reference Id:Job ID - 60719228