- To serve customers by providing relevant service information and thrives for better customer satisfaction.
- To identify the needs of the individual customer and provides proper assistance.
- Contributes to team effort by taking ownership and to send out requested information to the customer.
- Should continuously assess and identify the opportunities to drive process improvements that positively impacts and provides the best customers experience.
- Reports & MIS handling.
- Logical decision making skills & delegation skill.
- Effective Team Time management.
- Ability to handle customer escalations & Analyze customer complaints and provide effective resolutions.
Salary: INR 1,50,000 - 3,50,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Team Leader -(NonTechnical)
Role: Team Leader -(NonTechnical)